Customer Service

With SUSS MicroTec, you have a committed partner at your side for the entire life cycle of your machinery. Our range of services begins with the installation and startup of the systems including user training. Once systems are integrated in the customer’s environment, the comprehensive line of SUSS MicroTec services provides consistent support. Long life cycles are very common for our equipment. This makes preventive maintenance programs all the more important, as well as reliable spare parts systems, warranty extensions and system upgrades. And last but not least: we buy back your used equipment at fair market prices.

SUSS MicroTec maintains service locations in all areas of the globe. Having a local contact person is essential in an industry where downtime is costly. Our Customer Care Center responds quickly with competent help. The qualified staff of our local support teams provides you with individual advice and is also your guarantee of seamless communication with the production plant. Your process technologies are supported with further development at our regional application laboratories, which are equipped to the most advanced standards.