Customer Service

With SUSS MicroTec, you have a committed partner at your side for the entire life cycle of your machine. Our range of services begins with the installation and start-up of the machines and includes user trainings. Once the machines are integrated into the customer environment, they will be accompanied by the comprehensive SUSS MicroTec service program. Long running times are very common for our equipment. Preventive maintenance programs are therefore even more important, as are reliable spare parts systems, warranty extensions and system upgrades. And last but not least: We will buy back your used equipment at market-compatible prices.

SUSS MicroTec has service branches in all regions. Having a local contact person is essential in an industry in which downtime leads to high costs. Our Customer Care Centers offer quick reaction times and competent help. The qualified personnel of our local support teams will provide you with individual advice and will also guarantee seamless communication with the production plant. You will experience the ongoing support of your process technologies in our state-of-the-art regional application laboratories.


 

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