From installation to continuous operation

SUSS Customer Care

SUSS Customer Care starts on day one and supports your production throughout the full lifecycle of your solution. From installation and commissioning to preventive maintenance, spare parts supply, repairs, and upgrades, our service experts help maintain stable operation, protect performance, and keep production ready for what comes next.

Contact our service team Find your local customer care center
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Global, competent and ready when you are.

Support you can rely on.

In semiconductor manufacturing, stable processes and fast response matter every day. SUSS Customer Care combines technical service, process expertise, and local support structures to help keep equipment available, performance consistent, and operations moving forward. SUSS supports you from system installation to long-term optimization and address the changing needs of the production environment.

Installation and commissioning from day one

Our Service experts integrate systems into the production reality from the start. They install and commission your solutions and train your teams for safe, efficient, and reliable operation.

Maintenance and upgrades for long-term performance

SUSS Customer Care supports continuous uptime in demanding semiconductor environments. Preventive maintenance, reliable spare parts supply, warranty extensions, and system upgrades enable stable operation over the long term.

Spare parts logistics

Central inventory management and regional spare parts stock ensure that critical components are available locally when needed. Our vendor-managed approach reduces response times and supports stable production.

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Certified quality management

Certified to ISO 9001, the SUSS quality management is built for continuous improvement. Field learnings are systematically captured, translated into updated methods and training, and used to continuously refine service expertise for your reliable results.

Service that supports your growth

Our solutions are built for reliable, long-term performance in demanding semiconductor environments. The SUSS full-service approach helps maintain that performance throughout the full equipment lifecycle. Our service experts stay close to customers, respond quickly on site, and help keep production stable every step of the way.

Equipment demonstrations Feasibility studies Process ramp-up Process optimisation Service upgrades Inspection and equipment repairs

Equipment demonstrations

Test our solutions in realistic application scenarios to validate the best fit for your production environment. SUSS product demonstrations provide a clear, data-based view of process capability, system performance, and integration potential.

Local support. Global expertise.

SUSS customer care centers
SUSS maintains service locations across all key regions to stay close to our customers. In semiconductor production, downtime directly impacts cost, so fast response and local expertise matter. SUSS customer care centers provide quick support, clear communication, and direct access to experienced service teams. Local experts coordinate closely with production sites to resolve issues efficiently and support stable operations. Regional application labs add process support with modern infrastructure and experienced specialists.