From installation to continuous operation

SUSS customer care

SUSS customer care starts on day one and supports your production throughout the full lifecycle of your solution. From installation and commissioning to preventive maintenance, spare parts supply, repairs, and upgrades, our service experts help maintain stable operation, protect performance, and keep production ready for what comes next.

Contact our service team Find your local customer care center
SUSS_Service_Engineer Hands in Mask Aligner_Mustache

Global, competent and ready when you are.

Support you can rely on.

We combine fast, straightforward service with deep process expertise. From spare parts and repairs to feasibility studies and process optimization, our global customer care experts and application labs support your quality, innovation, and long-term success.

Spare parts logistics

A global spare part logistic network ensure that critical components are available locally when needed. Our vendor-managed approach reduces response times and supports stable production.

Process expertise beyond service

We combine technical service with in-depth process support. Our global service experts and application labs help you solve production challenges, improve process stability, and create the basis for long-term innovation.

Maintenance and upgrades for long-term performance

SUSS Customer Care supports continuous uptime in demanding semiconductor environments. Preventive maintenance, reliable spare parts supply, service contracts, and system upgrades enable stable operation over the long term.

Man White Hands Service SUSS.webp
Certified quality management

Certified to ISO 9001, the SUSS quality management is built for continuous improvement. Field learnings are systematically captured, translated into updated methods and training, and used to continuously refine service expertise for your reliable results.

Service that supports your growth

Our solutions are built for reliable, long-term performance in demanding semiconductor environments. The SUSS full-service approach helps maintain that performance throughout the full equipment lifecycle. Our service experts stay close to customers, respond quickly on site, and help keep production stable every step of the way.

Equipment demonstrations Feasibility studies Process optimisation Inspection and equipment repairs Service upgrades Process ramp-up

Equipment demonstrations

Test our solutions in realistic application scenarios to validate the best fit for your production environment. SUSS product demonstrations provide a clear, data-based view of process capability, system performance, and integration potential.

Local support. Global expertise.

SUSS customer care centers
SUSS maintains service locations across all key regions to stay close to our customers. In semiconductor production, downtime directly impacts cost, so fast response and local expertise matter. SUSS customer care centers provide quick support, clear communication, and direct access to experienced service teams. Local experts coordinate closely with production sites to resolve issues efficiently and support stable operations. Regional application labs add process support with modern infrastructure and experienced specialists.