Available worldwide

Customer service

Our systems and process solutions reliably deliver the best results. This is guaranteed by our service teams, who offer intensive support and can be on site in a very short time if required.

SUSS Service

With SUSS, you have a committed partner at your side for the entire life cycle of your machine

New installation

Our range of services begins with the integration of our systems into the customer's environment: we install them, commission them and thoroughly train the users in their operation.

Continuous operation

Long operating times are not uncommon for our systems. This makes preventive maintenance programmes, a functioning spare parts system, warranty extensions and system upgrades all the more important.

Service that goes further

SUSS combines fast, uncomplicated service with in-depth process support. From spare parts and repairs to feasibility studies and process optimisation - our experts and laboratories worldwide ensure quality, innovation and customer success.

Spare parts logistics Process support

Spare parts logistics

The rapid availability of spare parts is of particular interest to our customers. For this reason, SUSS attaches great importance to the optimal management of spare parts. Central Customer Care Centers serve as the point of contact for service enquiries and spare parts orders. The ordering processes run transparently via a globally standardised SAP platform. Our service branches act as regional warehouses for spare parts, while an optimised inventory is managed centrally at the production sites. These processes, which are organised according to the vendor-managed inventory principle, guarantee that all critical components are available regionally.

SUSS is certified to ISO 9001 for its system-orientated quality management.

Further services:

  • Quality control
  • Repairs

Customised training in small groups

SUSS Training Center

Our Training Center with its two locations in Garching near Munich (Germany) and Zhubei (Taiwan) offers training and further education for our SUSS production systems, which are in demand worldwide.

Training Center

Service locations

SUSS maintains service locations in all regions to ensure proximity to its customers. Having a local contact person is essential in an industry where downtimes result in high costs. Our Customer Care Centers offer fast response times and competent assistance. The qualified staff of our local support teams provide you with personalised advice and also ensure seamless communication with the production site. Further support for your process technologies is available in our state-of-the-art regional application laboratories.