Customer Service

With SUSS MicroTec, you have a committed partner at your side for the entire life cycle of your machinery. Our range of services begins with the installation and startup of the systems including user training. Once systems are integrated in the customer’s environment, the comprehensive line of SUSS MicroTec services provides consistent support. Long life cycles are very common for our equipment. This makes preventive maintenance programs all the more important, as well as reliable spare parts systems, warranty extensions and system upgrades. And last but not least: we buy back your used equipment at fair market prices.

SUSS MicroTec maintains service locations in all areas of the globe. Having a local contact person is essential in an industry where downtime is costly. Our Customer Care Center responds quickly with competent help. The qualified staff of our local support teams provides you with individual advice and is also your guarantee of seamless communication with the production plant. Your process technologies are supported with further development at our regional application laboratories, which are equipped to the most advanced standards.


Spare Parts

Obtaining spare parts quickly is especially in the interests of our customers. SUSS MicroTec consequently places great emphasis on optimum management of spare parts. Our central Customer Care Centers are your first point of contact for service inquiries and spare parts orders. Ordering processes run on the globally uniform SAP platform, ensuring transparent ordering. Our service locations serve as regional warehouses for spare parts, while the management of optimum inventory levels takes place at the central production plants. These processes, based on the “vendor-managed inventory” principle, guarantee that all critical components are available in every region.

SUSS MicroTec’s system-oriented quality management process is certified to ISO 9001.

Additional services:

  • Quality control
  • Repairs
  • Refurbished spare parts

Process Development

As a company in the semiconductor industry, we work with our customers in a complex technological environment. We are committed to providing competent advice and ensuring that, supported by our products, our customers are able to successfully compete in their markets. In order to meet the need for process support and feasibility studies, SUSS MicroTec maintains a series of application laboratories worldwide. Highly qualified process experts are available at our production sites as well as at our regional sales and service locations. As a result of many years of experience, our engineers have become competent partners for our customers, supporting them with solutions for complex challenges.

Fields of activity:

  • Product demos
  • Feasibility studies
  • Startup of semiconductor processes on newly installed equipment
  • Process optimization

In order to provide detailed answers to specialized questions raised by our customers, SUSS MicroTec works closely with leading research institutes to supplement our in-house application laboratories. This link with research and science is an important innovation driver at SUSS MicroTec.


Service Locations

Germany

Headquarters

SUSS MicroTec Lithography GmbH
Schleißheimer Straße 90
85748 Garching
Germany

Germany

SUSS MicroTec ReMan GmbH
Mittenheimer Str. 60
85764 Oberschleißheim
Germany

Germany

SUSS MicroTec Photomask Equipment GmbH & Co. KG
Ferdinand-von-Steinbeis-Ring 10
75447 Sternenfels
Germany

The Netherlands

SUSS MicroTec Netherlands B.V.
Luchthavenweg 10
5657EB Eindhoven
The Netherlands

USA

SUSS MicroTec Inc.
2520 Palisades Drive
Corona, CA 92882
USA

China

SUSS MicroTec (Shanghai) Co. Ltd.
Room 3703, Nanzheng Building
580 Nanjing West Rd.
200041 Shanghai
China

Japan

SUSS MicroTec KK
MetLife Shin-Yokohama Bldg. 5F A-1
3-8-11 Shin-Yokohama, Kohoku-ku
Yokohama, Kanagawa
222-0033 Japan

Korea

SUSS MicroTec Korea Co., Ltd.
202, 54 Metapolis-ro,
DongtanParagon 2,
Hwaseong-city, Gyeonggi-do,
18455 South Korea

Singapore

SUSS MicroTec (Singapore) Pte Ltd
21 Bukit Batok Crescent,
Wcega Tower, #05-70
Singapore 658065

Taiwan

SUSS MicroTec (Taiwan) Co., Ltd.
7F, No. 7, Li-Hsin 3rd Rd., Hsinchu Science Park, Hsinchu, 300094
Taiwan

Switzerland

SUSS MicroOptics SA
Rouges-Terres 61
Hauterive 2068
Switzerland

Andorra

SMA - Suministro De Materiales Y Asistencia S.L.

C/Caracas 6, Tres Cantos
28760 Madrid
Spain

Australia

Coltronics Systems Pty., Ltd.
Unit 6, 15 Meadow Way,
Banksmeadow. NSW 2019
Australia

China

Inkjet Printing - LP50 only

Oleton
Klampberg 18
5508HC, Veldhoven
The Netherlands

China

Inkjet Printing - PCB only

Smart Source Innovation Technology Ltd.
Room 809, Building 2, Hui Rong Plaza, No. 21 Cheng Ji Road, SND, Suzhou, Jiang Su province
P.R.C.

Finnland

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY
United Kingdom

China

Nur Tintenstrahldrucker - PCB (Digital Soldermask)

TTK (Taiwan Kong King CO., Ltd.)
5F-4., No.66, Sec. 2, Nankan Rd.,
Luzhu., Taoyuan
Taiwan

France (North)

Electron-Mec s.r.l.
Sebastiaan Calligarich
c/o Auditea, Bat. L’Imperial 2,
Rue Alphonse Bouffard Roupé?__

France (South)

SUSS MicroTec S.A.S.
74A Boulevard de l’Europe BP 13
69491 Pierre-Bénite Cedex
France

Greece

International Technology Corporation
7 Mikras Asias Str.
55132 Thessaloniki
Greece

Hong Kong

Micro-Power (H.K.) Semiconductor Ltd.
Flat 1712, 17/F., Metropole Square, 2 On Yiu Street, Shatin, N.T.
Hong Kong

India

Indo French High Tech Equipment
308, 3rd Floor, Woodrow Building, Veera Desai Road, Andheri (West)
Mumbai - 400 053
India

India

OMScientific Private Limited
A/2 Runwal Paradise, Right Bhusari Colony,
Paud Road, Kothrud,
Pune 411038, India

Ireland

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY
United Kingdom

Israel

PicoTech
20 Hamagshimim St.
PO Box 7262
49170 Petach Tikva
Israel

Japan

Kanematsu PWS LTD.
925 Nippa, Kohoku-ku, Yokohama, Kanagawa
223-0057 Japan

Liechtenstein

Hilpert electronics AG
Täfernstrasse 29
CH-5405 Baden-Dätwil
Switzerland

Malaysia

ZMC Technologies Pte. Ltd.
No. 1-3-23, Krystal Point 2, Lebuh Bukit Kecil 6, Bayan Lepas
11900 Penang
Malaysia

Norway

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY
United Kingdom

Philippines

ZMC Technologies (Phils) Inc.
South Center Tower, Unit 503, 5th Floor, 2206 Market Street, Madrigal Business Park, Alabang 1770
Muntinlupa City
Philippines

Portugal

SMA - Suministro De Materiales Y Asistencia S.L.
C/Caracas 6, Tres Cantos
28760 Madrid
Spain

Russian Federation

TBS
Kiyevskaya str. 7
Moscow 121059
Russian Federation

Sweden

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY
United Kingdom

Switzerland

Hilpert electronics AG
Täfernstrasse 29
CH-5405 Baden-Dätwil
Switzerland

Serbia

PLUS FOUR
Mr. Dejan Cvjetkovic
11000 Beograd
Republic of Serbia

Spain

SMA - Suministro De Materiales Y Asistencia S.L.
C/Caracas 6, Tres Cantos
28760 Madrid
Spain

South Africa

Saetra (Pty) Ltd
625 Parkade Build. Schoeman Street
PO Box 959
South Africa

Taiwan

Inkjet Printing - Printed Electronics, Displays

MOS Technology Inc.
13F.-6,No. 100, Sec.1, Jiafeng 11th Rd.,
Zhubei City
sinchu County 30273
Taiwan

Taiwan

Inkjet Printing - PCB (Digital Soldermask) only

TTK (Taiwan Kong King CO., Ltd.)
5F-4., No.66, Sec. 2, Nankan Rd.,
Luzhu., Taoyuan
Taiwan

The Netherlands

Inkjet Printing - PCB (Digital Soldermask) only

Adeon Technologies
Weidehek 26
Industrial Area Haagse Beemden # 4530
NL-4824 AS Breda
The Netherlands

Czech Republic

SPECION s.r.o.
Budějovická 1998/55
140 00 Praha 4
Czech Republic

Turkey

MEMS Dis Ticaret Ltd. Sti.
2128 Sokak No. 11/1 , Mustafa Kemal Mahallesi Cankaya
06460 Ankara
Turkey

United Kingdom

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY
United Kingdom

USA

Inkjet Printing - LP50 only

Integrity Industrial Inkjet Integration, Inc.
16 Airpark Road
W. Lebanon, NH 03784
United States

USA

Inkjet Printing - PCB (Digital Soldermask) only

Technica USA
2431 Zanker Rd.
San Jose, CA 95131
United States

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