From installation to continuous operation

SUSS Customer Care

SUSS customer care starts from day one and stays with you throughout the full lifecycle of your solution. From installation and commissioning to system updates, preventive maintenance, spare parts supply, warranty extensions, and upgrades, we help you secure stable operation, protect performance to keep your production ready for what comes next.

Explore support & service

Service that growth further

We combine fast, straightforward service with deep process expertise. From spare parts and repairs to feasibility studies and process optimization, our global service experts and application labs support your quality, innovation, and long-term success.

Certified quality management

Certified to ISO 9001, our quality management system is designed for continuous improvement, not only of our processes, but of our service know-how. SUSS systematically captures field learnings, translates them into updated methods and training, and continuously refines expertise to support customers even more effectively and deliver consistently reliable outcomes.

engineer suss training mustache oem training
Maintenance and upgrades for long-term performance

Our systems are built for continuous uptime in demanding semiconductor environments. We help you maintain stable operation with preventive maintenance, reliable spare parts supply, warranty extensions, and system upgrades.

Spare parts logistics

We combine central inventory management with regional spare parts stock to ensure that critical components are available locally when they are needed. This vendor-managed approach helps reduce response times and supports stable production. 

Installation and commissioning from day one

We integrate our systems into your production environment from the start. Our experts install and commission your equipment and train your teams for safe, efficient, and reliable operation.

Man Suit Training SUSS.webp
Process expertise beyond service

We combine technical service with in-depth process support. Our service engineers and application labs help you solve production challenges, improve process stability, and create the basis for long-term innovation.

Our range of services

Our systems and process solutions deliver reliable, consistent results. Our service experts support you closely and respond quickly on site whenever needed.

Product demonstrations Feasibility studies Process optimisation Process ramp-up Service upgrades Inspection and verification Equipment repairs

Product demonstrations

Test our systems in realistic application scenarios and validate the best fit for your production environment. We deliver a clear, data-driven view of process capability, system performance, and integration potential.

DSC099~2.JPG

From Operator to equipment expert

SUSS Training Centers

Well-trained personnel are essential for stable processes, high yield, and minimal downtime. As the original equipment manufacturer, we provide sophisticated training programs that combines deep tool understanding with practical application.

Explore our training possibilities!

Our customer care centers

SUSS maintain service locations across all key regions to stay close to you. In an industry where downtime directly impacts cost, fast response and local expertise are critical. Our customer care centers provide quick support and clear communication. Local service teams offer direct, personalized assistance and coordinate closely with our production sites to resolve issues efficiently. Our regional application labs provide additional support for your process technologies with modern infrastructure and experienced specialists.