With SUSS MicroTec, you have a committed partner at your side for the entire life cycle of your machinery. Our range of services begins with the installation and startup of the systems including user training. Once systems are integrated in the customer’s environment, the comprehensive line of SUSS MicroTec services provides consistent support. Long life cycles are very common for our equipment. This makes preventive maintenance programs all the more important, as well as reliable spare parts systems, warranty extensions and system upgrades. And last but not least: we buy back your used equipment at fair market prices.
SUSS MicroTec maintains service locations in all areas of the globe. Having a local contact person is essential in an industry where downtime is costly. Our Customer Care Center responds quickly with competent help. The qualified staff of our local support teams provides you with individual advice and is also your guarantee of seamless communication with the production plant. Your process technologies are supported with further development at our regional application laboratories, which are equipped to the most advanced standards.
Obtaining spare parts quickly is especially in the interests of our customers. SUSS MicroTec consequently places great emphasis on optimum management of spare parts. Our central Customer Care Centers are your first point of contact for service inquiries and spare parts orders. Ordering processes run on the globally uniform SAP platform, ensuring transparent ordering. Our service locations serve as regional warehouses for spare parts, while the management of optimum inventory levels takes place at the central production plants. These processes, based on the “vendor-managed inventory” principle, guarantee that all critical components are available in every region.
SUSS MicroTec’s system-oriented quality management process is certified to ISO 9001.
As a company in the semiconductor industry, we work with our customers in a complex technological environment. We are committed to providing competent advice and ensuring that, supported by our products, our customers are able to successfully compete in their markets. In order to meet the need for process support and feasibility studies, SUSS MicroTec maintains a series of application laboratories worldwide. Highly qualified process experts are available at our production sites as well as at our regional sales and service locations. As a result of many years of experience, our engineers have become competent partners for our customers, supporting them with solutions for complex challenges.
Fields of activity:
In order to provide detailed answers to specialized questions raised by our customers, SUSS MicroTec works closely with leading research institutes to supplement our in-house application laboratories. This link with research and science is an important innovation driver at SUSS MicroTec.
With your purchase of equipment manufactured by SUSS MicroTec you have made an excellent choice. You have opted for an efficient, high quality solution. We also support you in providing your staff with well-grounded training, in order to ensure that you achieve the optimum in functionality from your SUSS equipment and that it runs with as little interruption as possible. Course attendants at our training centers, equipped to advanced standards, receive extensive training in both theory and practice. Whether the subject is operation, maintenance, adjustment work or troubleshooting of your equipment – our experts take the time to speak to topics in detail and address individual concerns. Our selection of courses takes into account the varying levels of participants’ knowledge.
|Participants:||Operators, process engineers, service and maintenance personnel.|
|Prerequisites:||Initial experience with the equipment and a good knowledge of procedures and functioning|
|Participants:||Service and maintenance staff|
|Prerequisites:||Excellent comprehension of procedures, functioning and simple settings
|Participants:||Experienced service and maintenance staff|
Modern classrooms and variably equipped demonstration systems await you at our training centers. A maximum of four participants are admitted to each course in order to guarantee an intensive learning environment. Our trained staff is glad to respond to any special needs customers might have. We also provide training on your premises and equipment on request.
Please inquire about detailed course descriptions, dates and prices.
SUSS MicroOptics SA
Rouges Terres 61
Tel. +41 32 566 44 44
SUSS MicroTec Lithography GmbH
Schleißheimer Straße 90
Tel.:+49 89 32007 0
Fax: +49 89 32007 162
SUSS MicroTec Photomask Equipment GmbH & Co. KG
Tel.: +49 7045 41 0
Fax: +49 7045 41 101
SUSS MicroTec Ltd.
c/o KCAccounts Limited
Runswick, Louth Road, East Barkwith,
Market Rasen, LN8 5RX
Tel.: +44 1673 858 485
Mobile: +44 7856 364 992
SUSS MicroTec S.a.r.l.
74A Boulevard de l’Europe BP 13
69491 Pierre-Bénite Cedex
Tel.: +33 966 903 163
Fax: +33 426 999 461
SUSS MicroTec (Shanghai) Co. Ltd.
Room 3703, Nanzheng Building
580 Nanjing West Rd.
Tel.: +86 21 52340 432
Fax: +86 21 52340 430
SUSS MicroTec Korea Co., Ltd.
Dongtan Paragon Building 2
2nd Floor Office 202
Bansong Dong 106-1
Tel.: +82 31 8015 3950
Fax: +82 31 8015 3951
SUSS MicroTec (Singapore) Pte Ltd
21 Bukit Batok Crescent,
Wcega Tower, #12-79
Tel.: +65 6271 5780
Fax: +65 6570 1662
SUSS MicroTec (Taiwan) Co., Ltd.
8F-11, No. 81, Shui-Lee Rd.
Tel.: +886 351 690 98
Fax: +886 351 692 62
ZMC Technologies (Singapore) Pte. Ltd.
10 Ubi Cresent #05-92/93/94/95
Lobby E, Ubi Techpark