Customer Service

With SUSS MicroTec, you have a committed partner at your side for the entire life cycle of your machinery. Our range of services begins with the installation and startup of the systems including user training. Once systems are integrated in the customer’s environment, the comprehensive line of SUSS MicroTec services provides consistent support. Long life cycles are very common for our equipment. This makes preventive maintenance programs all the more important, as well as reliable spare parts systems, warranty extensions and system upgrades. And last but not least: we buy back your used equipment at fair market prices.

SUSS MicroTec maintains service locations in all areas of the globe. Having a local contact person is essential in an industry where downtime is costly. Our Customer Care Center responds quickly with competent help. The qualified staff of our local support teams provides you with individual advice and is also your guarantee of seamless communication with the production plant. Your process technologies are supported with further development at our regional application laboratories, which are equipped to the most advanced standards.

Spare Parts

Obtaining spare parts quickly is especially in the interests of our customers. SUSS MicroTec consequently places great emphasis on optimum management of spare parts. Our central Customer Care Centers are your first point of contact for service inquiries and spare parts orders. Ordering processes run on the globally uniform SAP platform, ensuring transparent ordering. Our service locations serve as regional warehouses for spare parts, while the management of optimum inventory levels takes place at the central production plants. These processes, based on the “vendor-managed inventory” principle, guarantee that all critical components are available in every region.

SUSS MicroTec’s system-oriented quality management process is certified to ISO 9001.

Additional services:

  • Quality control
  • Repairs
  • Refurbished spare parts

Process Development

As a company in the semiconductor industry, we work with our customers in a complex technological environment. We are committed to providing competent advice and ensuring that, supported by our products, our customers are able to successfully compete in their markets. In order to meet the need for process support and feasibility studies, SUSS MicroTec maintains a series of application laboratories worldwide. Highly qualified process experts are available at our production sites as well as at our regional sales and service locations. As a result of many years of experience, our engineers have become competent partners for our customers, supporting them with solutions for complex challenges.

Fields of activity:

  • Product demos
  • Feasibility studies
  • Startup of semiconductor processes on newly installed equipment
  • Process optimization

 

In order to provide detailed answers to specialized questions raised by our customers, SUSS MicroTec works closely with leading research institutes to supplement our in-house application laboratories. This link with research and science is an important innovation driver at SUSS MicroTec.

Training

With your purchase of equipment manufactured by SUSS MicroTec you have made an excellent choice. You have opted for an efficient, high quality solution. We also support you in providing your staff with well-grounded training, in order to ensure that you achieve the optimum in functionality from your SUSS equipment and that it runs with as little interruption as possible.  Course attendants at our training centers, equipped to advanced standards, receive extensive training in both theory and practice. Whether the subject is operation, maintenance, adjustment work or troubleshooting of your equipment – our experts take the time to speak to topics in detail and address individual concerns. Our selection of courses takes into account the varying levels of participants’ knowledge.

Prerequisites: None
Participants: Operators, process engineers, service and maintenance personnel.
Content:
  • Knowledge of operation
  • Functions
  • Recommended daily and weekly preventative maintenance
Prerequisites: Initial experience with the equipment and a good knowledge of procedures and functioning
Participants: Service and maintenance staff
Content:
  • Review of Level 1
  • Comprehension of basic settings
  • Knowledge of recommended standard maintenance and simple troubleshooting of equipment 
Prerequisites: Excellent comprehension of procedures, functioning and simple settings 
(Level 2).
Participants: Experienced service and maintenance staff
Content:
  • Review of Level 2
  • Enhanced maintenance skills
  • Advanced knowledge of troubleshooting and settings of equipment

Modern classrooms and variably equipped demonstration systems await you at our training centers. A maximum of four participants are admitted to each course in order to guarantee an intensive learning environment.  Our trained staff is glad to respond to any special needs customers might have. We also provide training on your premises and equipment on request.  

Please inquire about detailed course descriptions, dates and prices.

Service Locations

SUSS MicroOptics SA
Rouges Terres 61
Hauterive 2068
Switzerland

Tel. +41 32 566 44 44
Email: sales.smo@suss.com

Garching / Germany

SUSS MicroTec Lithography GmbH
Schleißheimer Straße 90
85748 Garching
Germany
Tel.:+49 89 32007 0
Fax: +49 89 32007 162

Sternenfels / Germany

SUSS MicroTec Photomask Equipment GmbH & Co. KG
Ferdinand-von-Steinbeis-Ring 10
75447 Sternenfels
Germany
Tel.: +49 7045 41 0
Fax:  +49 7045 41 101

Switzerland

SUSS MicroOptics
Rouges-Terres 61
CH 2068 Hauterive
Switzerland
Tel: +41 32 566 44 44
Fax: +41 32 566 44 99
E-mail: info@suss.ch

United Kingdom

SUSS MicroTec Ltd.
c/o KCAccounts Limited
Runswick, Louth Road, East Barkwith,
Market Rasen, LN8 5RX
United Kingdom
Tel.:    +44 1673 858 485
Mobile: +44 7856 364 992

France

SUSS MicroTec S.a.r.l.
74A Boulevard de l’Europe BP 13
69491 Pierre-Bénite Cedex
France
Tel.: +33 966 903 163
Fax: +33 426 999 461

Greece

International Technology Corporation
7 Mikras Asias Str.
55132 Thessaloniki
Greece
Tel.: +30 23 104 47009
Fax: +30 23 104 35868
Email: sargyitc@otenet.gr

Ireland

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY 
United Kingdom 
Tel: +44 1264 334505
Fax: +44 1264 334449
E-mail: enquiries@inseto.co.uk
Web: www.inseto.co.uk

Israel

PicoTech
20 Hamagshimim St.
PO Box 7262
49170 Petach Tikva
Israel
Tel.: +972 3 635 6650
Fax: +972 3 635 7750
E-mail: info@picotech.co.il
Web: www.picotech.co.il

Italien

Electron Mec
Via Negroli 51
20133 Milano
Italy
Tel.:+39 02 7611 0156
Fax: +39 02 7611 0243
E-mail:luigi.calligarich@electron-mec.com
Web:www.electron-mec.it

Russian Federation

TBS
Kiyevskaya str. 7
Moscow 121059 
Russian Federation
Tel.:+7 495 287 8577
Fax: +7 495 287 8577
E-mail:infos@tbs-semi.ru
Web:www.tbs-semi.ru

Serbia

PLUS FOUR
Mr. Dejan Cvjetkovic
11000 Beograd
Republic of Serbia
Tel.: +381 11 2835 071
Fax: +381 11 2835 265
E-Mail: sales@plusfour.eu

South Africa

Saetra (Pty) Ltd
625 Parkade Build. Schoeman Street
PO Box 959
South Africa
Tel.: +27 12 345 3134
Fax: +27 12 345 1465
E-mail:enquiry@saetra.co.za
Web:www.saetra.co.za

Spain and Portugal

SMA - Suministro De Materiales Y Asistencia S.L.
C/Caracas 6, Tres Cantos
28760 Madrid
Spain
Tel.:+34 91 8033 186
Fax: +34 91 8038 685
E-mail:smasl@arrakis.es

Switzerland

Hilpert electronics AG
Täfernstrasse 29
CH-5405 Baden-Dätwil
Switzerland
Tel.:+41 56 483 25 25
Fax: +41 56 483 25 20
E-mail:office@hilpert.ch
Web:www.hilpert.ch

Turkey

MEMS Dis Ticaret Ltd. Sti.
2128 Sokak No. 11/1 , Mustafa Kemal Mahallesi Cankaya
06460 Ankara
Turkey
Phone:+90 312 2199 401
Fax: +90 312 2199 402
E-mail: mehmet.turken@mems.com.tr
Web: www.mems.com.tr

Czech Republic

SPECION s.r.o.
Budějovická 1998/55
140 00 Praha 4
Czech Republic
Tel.: +420 244 402 091
Fax: +420 244 460 379
E-mail: gaba@specion.biz
Web: www.specion.biz

United Kingdom

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY 
United Kingdom 
Tel: +44 1264 334505
Fax: +44 1264 334449
E-mail: enquiries@inseto.co.uk
Web: www.inseto.co.uk

Corona

SUSS MicroTec Inc.
220 Klug Circle
Corona, CA 92880-5409
USA
Tel.: +1 951 817 3700
Fax: +1 951 817 0640

China

SUSS MicroTec (Shanghai) Co. Ltd.
Room 3703, Nanzheng Building
580 Nanjing West Rd.
200041 Shanghai
China
Tel.: +86 21 52340 432
Fax: +86 21 52340 430

Japan

SUSS MicroTec KK
KDX381 5F A-1,3-8-11 Shin-Yokohama, Kohoku-ku
Yokohama, Kanagawa
222-0033 Japan
Tel: +81 45 475 3556
Fax : +81-(0)45-474-2885
Sales Contact: info@suss.jp

Korea

SUSS MicroTec Korea Co., Ltd.
Dongtan Paragon Building 2
2nd Floor Office 202
Bansong Dong 106-1
Hwaseong City
Korea
Tel.: +82 31 8015 3950
Fax: +82 31 8015 3951

Singapore

SUSS MicroTec (Singapore) Pte Ltd
21 Bukit Batok Crescent,
Wcega Tower, #12-79
Singapore 658065
Tel.: +65 6271 5780
Fax: +65 6570 1662

Taiwan

SUSS MicroTec (Taiwan) Co., Ltd.
8F-11, No. 81, Shui-Lee Rd.
300 Hsinchu
Taiwan
Tel.: +886 351 690 98
Fax: +886 351 692 62    

Australia

Coltronics Systems Pty., Ltd.
1/272 Victoria Street
N.S.W. 2164 Wetherill Park
Australia
Tel.: +61 2 9604 7355
Fax: +61 2 9604 3028
Email:sales@coltronics.com.au
Web:www.coltronics.com.au

Hong Kong

Micro-Power (H.K.) Semiconductor Ltd.
Flat 1712, 17/F., Metropole Square, 2 On Yiu Street, Shatin, N.T.
Hong Kong
Hong Kong
Tel.: +852 2632 7784
Fax: +852 2632 7005
E-mail: kmlo@micropower.com.hk

India

Indo French High Tech Equipment
308, 3rd Floor, Woodrow Building, Veera Desai Road, Andheri (West)
Mumbai - 400 053
India
Tel.:+91 22 4095 3901
Fax: +91 22 4023 2113
E-mail:brsharma@iheindia.com
Web: www.ihe.org.in

India

OMScientific Private Limited
New Delhi Office
C-35, Kirpal Appartment,
IP Extension, Patparganj,
Delhi-92, INDIA
Tel.: +91 991 037 5235
E-mail: balpreet@gmail.com

Japan

Kanematsu PWS LTD.
925 Nippa, Kohoku-ku, Yokohama, Kanagawa
223-0057 Japan
Tel: +81 45 544 1811
Fax: +81 45 544 2500
Web : http://www.pwsj.co.jp
Service Contact : suss_service@pwsj.co.jp
Sales Contact : suss_sales@pwsj.co.jp

Korea

SCINCO CO., LTD.
Scinco Building, 627, Bongeunsa-ro, Gangnam-gu,
Seoul, 135-873, Korea
Tel.: +82 2 2143 8210
Fax: +82 2 2143 8352
E-mail: jay@scinco.com

Malaysia

ZMC Technologies Pte. Ltd.
No. 1-3-23, Krystal Point 2, Lebuh Bukit Kecil 6, Bayan Lepas
11900 Penang
Malaysia
Tel.: +60 4 646 4586
Fax: +60 4 646 6427
E-mail: yf_lau@zmc.net
Web: www.zmc.net

Philippines

ZMC Technologies (Phils) Inc.
South Center Tower, Unit 503, 5th Floor, 2206 Market Street, Madrigal Business Park, Alabang 1770
Muntinlupa City
Philippines
Tel.: +632 842 5081 | +632 842 9327
Fax: +632 842 5288
E-mail: jack_cada@zmc.net
Web: www.zmc.net

Singapore

ZMC Technologies (Singapore) Pte. Ltd.
10 Ubi Cresent #05-92/93/94/95
Lobby E, Ubi Techpark
408564 Singapore
E-mail: valerie_leong@zmc.net

Vietnam

TST Trading Service Technology Co., Ltd.
68 Nguyen Van Dau St., Binh Thanh Dist.
Ho Chi Minh City
Vietnam
Tel.: +84 8 5500 263/5500 264 (Ext: 39)
Fax: +84 8 5500 262
E-mail: bahoang@tstvn.com
Web: www.tstvn.com

Contact Form