Customer Service

With SUSS MicroTec, you have a committed partner at your side for the entire life cycle of your machinery. Our range of services begins with the installation and startup of the systems including user training. Once systems are integrated in the customer’s environment, the comprehensive line of SUSS MicroTec services provides consistent support. Long life cycles are very common for our equipment. This makes preventive maintenance programs all the more important, as well as reliable spare parts systems, warranty extensions and system upgrades. And last but not least: we buy back your used equipment at fair market prices.

SUSS MicroTec maintains service locations in all areas of the globe. Having a local contact person is essential in an industry where downtime is costly. Our Customer Care Center responds quickly with competent help. The qualified staff of our local support teams provides you with individual advice and is also your guarantee of seamless communication with the production plant. Your process technologies are supported with further development at our regional application laboratories, which are equipped to the most advanced standards.

Spare Parts

Obtaining spare parts quickly is especially in the interests of our customers. SUSS MicroTec consequently places great emphasis on optimum management of spare parts. Our central Customer Care Centers are your first point of contact for service inquiries and spare parts orders. Ordering processes run on the globally uniform SAP platform, ensuring transparent ordering. Our service locations serve as regional warehouses for spare parts, while the management of optimum inventory levels takes place at the central production plants. These processes, based on the “vendor-managed inventory” principle, guarantee that all critical components are available in every region.

SUSS MicroTec’s system-oriented quality management process is certified to ISO 9001.

Additional services:

  • Quality control
  • Repairs
  • Refurbished spare parts

Process Development

As a company in the semiconductor industry, we work with our customers in a complex technological environment. We are committed to providing competent advice and ensuring that, supported by our products, our customers are able to successfully compete in their markets. In order to meet the need for process support and feasibility studies, SUSS MicroTec maintains a series of application laboratories worldwide. Highly qualified process experts are available at our production sites as well as at our regional sales and service locations. As a result of many years of experience, our engineers have become competent partners for our customers, supporting them with solutions for complex challenges.

Fields of activity:

  • Product demos
  • Feasibility studies
  • Startup of semiconductor processes on newly installed equipment
  • Process optimization

 

In order to provide detailed answers to specialized questions raised by our customers, SUSS MicroTec works closely with leading research institutes to supplement our in-house application laboratories. This link with research and science is an important innovation driver at SUSS MicroTec.

Service Locations

Germany
Headquarters

SUSS MicroTec Lithography GmbH
Schleißheimer Straße 90
85748 Garching
Germany

 +49 89 32007 0
  +49 89 32007 162
 info@suss.com

Germany

SUSS MicroTec ReMan GmbH
Mittenheimer Str. 60
85764 Oberschleißheim
Germany

 +49 89 32007 563
 info@suss.com

Germany

SUSS MicroTec Photomask Equipment GmbH & Co. KG
Ferdinand-von-Steinbeis-Ring 10
75447 Sternenfels
Germany

 +49 7045 41 0
   +49 7045 41 101
 info@suss.com

The Netherlands

SUSS MicroTec Netherlands B.V.
Luchthavenweg 10
5657EB Eindhoven
The Netherlands

 +31 40 2581581
 info@suss.com

France (South)

SUSS MicroTec S.A.S.
74A Boulevard de l’Europe BP 13
69491 Pierre-Bénite Cedex
France

 +33 966 903 163
  +33 426 999 461
 info@suss.com

Switzerland

SUSS MicroOptics SA
Rouges-Terres 61
Hauterive 2068
Switzerland

 +41 32 566 44 44
 sales.smo@suss.com

USA

SUSS MicroTec Inc.
2520 Palisades Drive
Corona, CA 92882
USA

  +1 951 817 3700
  +1 951 817 0640
 info@suss.com

China

SUSS MicroTec (Shanghai) Co. Ltd.
Room 3703, Nanzheng Building
580 Nanjing West Rd.
200041 Shanghai
China

  +86 21 52340 432
 info@suss.com

Japan

SUSS MicroTec KK
MetLife Shin-Yokohama Bldg. 5F A-1
3-8-11 Shin-Yokohama, Kohoku-ku
Yokohama, Kanagawa
222-0033 Japan

 +81 45 475 3556
 +81-(0)45-474-2885
 info.jp@suss.com

Korea

SUSS MicroTec Korea Co., Ltd.
202, 54 Metapolis-ro,
DongtanParagon 2,
Hwaseong-city, Gyeonggi-do,
18455 South Korea

 +82 31 8015 3950
  +82 31 8015 3951
 info@suss.com

Singapore

SUSS MicroTec (Singapore) Pte Ltd
21 Bukit Batok Crescent,
Wcega Tower, #05-70
Singapore 658065

 +65 6271 5780
 info@suss.com

Taiwan

SUSS MicroTec (Taiwan) Co., Ltd.
7F, No. 7, Li-Hsin 3rd Rd., East District
Hsinchu, 300
Taiwan

  +886 351 690 98
  +886 351 692 62
 info@suss.com

Andorra

SMA - Suministro De Materiales Y Asistencia S.L.
C/Caracas 6, Tres Cantos
28760 Madrid
Spain

 +34 91 8033 186
  +34 91 8038 685
 smasl@arrakis.es

Finnland

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY 
United Kingdom

 +44 1264 334505
  +44 1264 334449
 enquiries@inseto.co.uk
 www.inseto.co.uk

France (North)

Electron-Mec s.r.l.
Sebastiaan Calligarich
c/o Auditea, Bat. L’Imperial 2,
Rue Alphonse Bouffard Roupé?__

 +39 333 888 23 93
 +33 4 7667 02 80
 Sebastiaan.calligarich@electron-mec.com
 www.electron-mec.com

Greece

International Technology Corporation
7 Mikras Asias Str.
55132 Thessaloniki
Greece

 +30 23 104 47009
  +30 23 104 35868
 sargyitc@otenet.gr

Ireland

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY 
United Kingdom

 +44 1264 334505
  +44 1264 334449
 enquiries@inseto.co.uk
 www.inseto.co.uk

Israel

PicoTech
20 Hamagshimim St.
PO Box 7262
49170 Petach Tikva
Israel

 +972 3 635 6650
  +972 3 635 7750
 info@picotech.co.il
 www.picotech.co.il

Italy

Electron Mec
Via Negroli 51
20133 Milano
Italy

 +39 02 7611 0156
  +39 02 7611 0243
 luigi.calligarich@electron-mec.com
 www.electron-mec.it

Liechtenstein

Hilpert electronics AG
Täfernstrasse 29
CH-5405 Baden-Dätwil
Switzerland

 +41 56 483 25 25
  +41 56 483 25 20
 office@hilpert.ch
 www.hilpert.ch

Norway

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY 
United Kingdom

 +44 1264 334505
  +44 1264 334449
 enquiries@inseto.co.uk
 www.inseto.co.uk

Portugal

SMA - Suministro De Materiales Y Asistencia S.L.
C/Caracas 6, Tres Cantos
28760 Madrid
Spain

 +34 91 8033 186
  +34 91 8038 685
 smasl@arrakis.es

Russian Federation

TBS
Kiyevskaya str. 7
Moscow 121059 
Russian Federation

 +7 495 287 8577
  +7 495 287 8577
 infos@tbs-semi.ru
 www.tbs-semi.ru

Serbia

PLUS FOUR
Mr. Dejan Cvjetkovic
11000 Beograd
Republic of Serbia

 +381 11 2835 071
  +381 11 2835 265
 sales@plusfour.eu

South Africa

Saetra (Pty) Ltd
625 Parkade Build. Schoeman Street
PO Box 959
South Africa

 +27 12 345 3134
  +27 12 345 1465
 enquiry@saetra.co.za
 www.saetra.co.za

Spain

SMA - Suministro De Materiales Y Asistencia S.L.
C/Caracas 6, Tres Cantos
28760 Madrid
Spain

 +34 91 8033 186
  +34 91 8038 685
 smasl@arrakis.es

Sweden

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY 
United Kingdom

 +44 1264 334505
  +44 1264 334449
 enquiries@inseto.co.uk
 www.inseto.co.uk

Switzerland

Hilpert electronics AG
Täfernstrasse 29
CH-5405 Baden-Dätwil
Switzerland

 +41 56 483 25 25
  +41 56 483 25 20
 office@hilpert.ch
 www.hilpert.ch

Czech Republic

SPECION s.r.o.
Budějovická 1998/55
140 00 Praha 4
Czech Republic

 +420 244 402 091
  +420 244 460 379
 gaba@specion.biz
 www.specion.biz

Turkey

MEMS Dis Ticaret Ltd. Sti.
2128 Sokak No. 11/1 , Mustafa Kemal Mahallesi Cankaya
06460 Ankara
Turkey

 +90 312 2199 401
  +90 312 2199 402
 mehmet.turken@mems.com.tr
 www.mems.com.tr

United Kingdom

Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY 
United Kingdom

 +44 1264 334505
  +44 1264 334449
 enquiries@inseto.co.uk
 www.inseto.co.uk

Australia

Coltronics Systems Pty., Ltd.
Unit 6, 15 Meadow Way,
Banksmeadow.  NSW 2019
Australia

 +61 4 2450 2789
 sales@coltronics.com.au
 www.coltronics.com.au

Hong Kong

Micro-Power (H.K.) Semiconductor Ltd.
Flat 1712, 17/F., Metropole Square, 2 On Yiu Street, Shatin, N.T.
Hong Kong
Hong Kong

 +852 2632 7784
  +852 2632 7005
 kmlo@micropower.com.hk

India

Indo French High Tech Equipment
308, 3rd Floor, Woodrow Building, Veera Desai Road, Andheri (West)
Mumbai - 400 053
India

 +91 22 4095 3901
  +91 22 4023 2113
 brsharma@iheindia.com
 www.ihe.org.in

India

OMScientific Private Limited
A/2 Runwal Paradise, Right Bhusari Colony,
Paud Road, Kothrud,
Pune 411038, India

 +91 997 051 3862
 +91 986 777 0801
 info@omscientific.com
 www.omscientific.com

Japan

Kanematsu PWS LTD.
925 Nippa, Kohoku-ku, Yokohama, Kanagawa
223-0057 Japan

 +81 45 544 1811
  +81 45 544 2500
 Contact via Web
 http://www.pwsj.co.jp

Malaysia

ZMC Technologies Pte. Ltd.
No. 1-3-23, Krystal Point 2, Lebuh Bukit Kecil 6, Bayan Lepas
11900 Penang
Malaysia

  +60 4 646 4586
  +60 4 646 6427
 yf_lau@zmc.net
 www.zmc.net

Philippines

ZMC Technologies (Phils) Inc.
South Center Tower, Unit 503, 5th Floor, 2206 Market Street, Madrigal Business Park, Alabang 1770
Muntinlupa City
Philippines

 +632 842 5081 |  +632 842 9327
  +632 842 5288
 jack_cada@zmc.net
 www.zmc.net

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